Custom Agent
Your customers get a reply, even at 11pm.
An assistant that answers 24/7, wherever your customers or team already write to you: services, prices, opening hours and booking requests. When someone wants to book, it takes down the details and passes them to your team to confirm.
You choose the channel
- Telegram
- Slack
- Or several at once.
- Answers from your business's own information, not the internet
- Takes booking requests and sends them to you to confirm
- Connects to your calendar, CRM or invoicing (Google Calendar, HubSpot, Pipedrive and more)
- Only talks about your business, and says it's an AI assistant from the first message
- Hosted in the EU
- Connected through each app's official API
- GDPR data processing agreement
- Monitored and maintained by us
The price depends on how many systems we connect.
A one-off setup plus a monthly plan that covers hosting, the AI model, monitoring and keeping the connections working.
Start
Answers questions and takes booking requests. No connections.
- Services, prices and opening hours
- Booking requests sent to your team
- Setup on your chosen channel and 2 weeks of tuning
- Up to 2,000 messages a month
Business
Connected to the systems you already use.
- Everything in Start
- 1–2 connections: calendar, CRM or invoicing
- A daily summary email for you
- Up to 4,000 messages a month
- Monthly report and 2 hours of changes
Custom
For in-house systems or sensitive data. Scoped after the audit.
- In-house CRM or ERP, systems without an API
- Several workflows
- Sensitive data, like clinics, on a dedicated server
- Higher limits and priority support
12-month minimum term. We pick the package together after the audit.
Your $700 audit fee counts toward the setup if you start within 30 days.
We'll talk it through on the free 15-minute call.
Good to know
- On WhatsApp it can only message a customer within 24 hours of their last message, so it doesn't send reminders or promotions on its own (a Meta rule).
- On WhatsApp it works in one-to-one chats only, not groups.
- You still confirm every booking.
Questions about the Custom Agent
Does the Custom Agent book appointments on its own?
It doesn't confirm them on its own. It takes the day, the time and the customer's name and sends the request to you or your team to confirm. If we connect it to your calendar, it only offers free slots.
What does a Custom Agent cost?
It's priced after the audit: a one-off setup plus a monthly plan that covers hosting, the AI model and maintenance, with a 12-month minimum term.